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Salon & Spa Policies
At Brushed Salon LLC we provide a thorough consultation before every service. We discuss our guests' expectations, hair health, history, and future hair goals. Should we miss the mark of the desired result, we appreciate the opportunity to make modifications within 7 days of service. It is our top priority to ensure that every guest is more than satisfied with the outcome of the services we provide. While all service sales are final, we work together with our guests and appreciate the opportunity to provide services beyond expectations!
Unopened products may be exchanged or returned for a refund within 7 days of purchase. Opened products are eligible for exchange only, and within 7 days of purchase. “Used” products will not be exchanged.
We appreciate the support you provide to our small-town business with big dreams!
Thank you,
Brushed Salon LLC
Appointments & Booking
Appointments may be conveniently scheduled online through Glow Aesthetics or by leaving a voicemail, and a member of our team will promptly return your call.
At Brushed Salon, our front desk concierge is available to assist with all appointment scheduling needs. Please note that a valid credit card may be required at the time of booking to secure your reservation.
To ensure the highest level of service and relaxation, we kindly request that all guests arrive on time for their scheduled appointment.
Cancellations & Rescheduling
We kindly require a minimum of 24 hours' notice to cancel or reschedule an appointment. If proper notice is not provided, a 50% deposit may be required to secure any future appointments.
As a courtesy, appointment reminders are sent via text message 72 hours and 24 hours prior to your scheduled appointment. Please note that failure to confirm an appointment through our reminder system does not constitute cancellation.
Appointments that are missed without notice or proper cancellation will be considered a no-show and may be subject to our cancellation policy.
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No-Show Policy
We kindly ask that all appointment changes or cancellations be made at least 24 hours in advance.
Appointments canceled with less than 24 hours' notice will be subject to a cancellation fee equal to 25% of the scheduled service total.
Guests who fail to arrive for their appointment without notice ("no-shows") will be charged 50% of the scheduled service total.
We understand that emergencies happen and appreciate your understanding and respect for our providers' time. These policies help us accommodate other guests who may be waiting for appointments.
Late Arrivals
Though we do our best to accommodate everyone, Arriving late may result in a shortened service to avoid disrupting the next guest. In some cases, your appointment may need to be rescheduled.
Payments & Gratuity
We accept cash, credit/debit cards, and checks.
A 4% processing fee applies to all credit/debit card transactions.
Checks should be made payable to Brushed Salon LLC for services at both Brushed Salon and Glow Aesthetics by Brushed Salon LLC.
If leaving gratuity by check, please write a separate check from your service payment.
Gratuity is always appreciated, but never expected. For your convenience, tipping options may appear during checkout.
Children & Guests
We are happy to welcome well-behaved children when needed. For their safety, our team’s safety, and to maintain a relaxing environment for all guests, we ask that children only attend appointments when necessary and remain supervised at all times.
Health & Skin Considerations (Glow Aesthetics)
For the safety and effectiveness of your treatment:
Please inform us of any medications, skincare products, or health conditions prior to your appointment.
Certain treatments may require adjustments or rescheduling.
Guests using retinoids (such as Retin-A, tretinoin, adapalene, etc.) should pause use prior to waxing or advanced exfoliation services.
Right to Refuse Service
We reserve the right to refuse service to anyone demonstrating inappropriate behavior or not adhering to our policies.
Thank You
We truly value your time, trust, and commitment to self-care.
Our goal is to create a space where you feel relaxed, cared for, and confident after every visit.